Shipping policy
At Kurva, we want every order to reach you quickly and safely, so we work with trusted shipping partners from the moment you check out. Below you'll find everything you need to know about how we ship.
Free Shipping & Tracking
Standard shipping is free on every order to the United States, Canada, the United Kingdom, Australia and New Zealand, with no minimum spend. Orders are sent with trusted carriers.
As soon as your order ships, we email you your tracking information. That email serves as confirmation that your parcel is on its way.
Order Processing Time
Orders are processed within 24 hours, excluding weekends and public holidays. During holidays or particularly busy periods, processing may occasionally take a little longer.
Delivery Times
| Destination | Standard Shipping | Estimated Delivery |
|---|---|---|
| United States | Free | 4–8 business days |
| Canada | Free | Varies by location, may take longer than US delivery |
| United Kingdom | Free | Varies by location, may take longer than US delivery |
| Australia | Free | Varies by location, may take longer than US delivery |
| New Zealand | Free | Varies by location, may take longer than US delivery |
Delivery estimates start once your order has shipped. They are estimates only and are not guaranteed.
International Shipping
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. Delivery times outside the US depend on the destination and on customs processing. Customs delays, inspections, duties or import taxes applied by local authorities are outside our control and, unless they were collected at checkout, are the customer's responsibility. They do not qualify for refunds, returns or chargebacks.
Shipping Protection (Optional)
For extra peace of mind, you can add Shipping Protection to your order in your cart for a small one-time fee (US$2.99, or the equivalent in your local currency). Shipping Protection covers your parcel if it is lost, stolen or damaged in transit.
How to make a Shipping Protection claim
- Email support@shopkurva.com with the subject line “Shipping Protection Claim” within 14 days of the delivery date shown in your tracking, or, if your parcel never arrives, within 14 days of its latest estimated delivery date.
- Include your order number, a short description of the problem and, for damaged items, photos of the parcel and the product.
- Once your claim has been verified, we'll send a replacement at no cost to you or refund the affected items to your original payment method.
Without Shipping Protection, title and risk of loss pass to you once your order has been handed to the carrier, as set out in our Terms of Service. In that case Kurva is unable to reship or refund parcels that are lost or stolen in transit, although we're always happy to help you open a claim with the carrier.
Missing, Damaged or Not Received
Missing or damaged items must be reported within 14 days of delivery, together with supporting documentation including photos and your order details. Damage to the outer packaging alone does not qualify for a replacement or refund when the product inside is intact.
Once tracking shows an order as “Delivered”, responsibility passes to the customer. Unless your order includes Shipping Protection, you'll need to file a claim with the carrier and provide proof of loss. Claims submitted more than 7 days after the delivery date are not eligible.
Order Changes & Cancellations
Requests to change or cancel an order must reach us within 12 hours of purchase. Once processing or shipping has started, changes and cancellations are no longer possible, and orders that have shipped cannot be cancelled.
Contact
For any questions or help with your order, email support@shopkurva.com or call +1 (512) 782-4595.
By placing an order with Kurva, you acknowledge and accept all of the shipping terms set out in this policy.